FAQ's

What is Smart Audit and how does it work?

Smart Audit is a complete workflow solution that lets you start,grow, and manage your audits.
Create and customize the workfiles.
Smart Audit is completely cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection.

In what countries can I use Smart Audit?

You can use Smart Audit in nearly every country in the world.

How much does Smart Audit cost?

Try Smart Audit free for 30 days, no credit card required. After your trial expires, choose a pricing plan that suits the size and stage of your business.

Where is the data hosted?

All customer data is stored in databases on MongoDB Atlas, which are configured securely. Data is stored with at least dual redundancy, with daily backups, and is accessible only within the private cloud.

How about the data loss? Are there any periodic backups?

Customer Data is stored redundantly in multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures which allow recovery from a major disaster. Customer Data and our source code are backed up every week. The team is alerted in the event of a failure in this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.

How can we retain a copy/export the files into our system?

Yes, you can download the entire workfile or the selected parts into pdf and store in your local computer.

How can we reach out to you in case we have any query or issue?

Our website is integrated with intercom chat support, where you can send us message anytime and one of our team member will be there to support you. You can also mail to support@smartaudit.co

Do we provide any training to the staff for the use of system?

The system has been designed to be as self-explanatory as possible and there are demo videos available for the training embedded in the system. In case of doubt, you can reach out to the team via intercom or email.

How can I subscribe to the system?

You can subscribe to the system through our website by signing up and making online payment.

Is there a minimum period I need to subscribe for?

Yes, you've to subscribe atleast a year.

What happens to the user licenses when I add new staff and some staff leaves the firm?

The subscription fees on addition of the new member license or removal of member license gets adjusted accordingly.

Can multiple users work together in the same workfile?

Yes.

Does the system maintain an Audit trail?

Yes, the daily activities are recorded in the system.

Is there any installation required?

No. You simply need to sign up for the system through our website and start using.

Can staff fill timesheets into the system?

Yes, under the Staff Page, weekly timesheets can be filled up. The system also records the time spend on a client workfile.

Can I manage my client and have an insight of the Job progress in terms of time cost and budget?

Yes, you can generate the staff and client wise reports for time and cost on the job, under the tab ‘Clients’ > ‘Reports’ and export the same in excel.

Can we give review points in the system?

Yes, review points can be given in the system for each individual task and can be assigned to a particular staff.

Can I see who has done the work and who has prepared it?

Yes, the preparer name and date of preparing are shown.

Can I assign tasks?

No. You can assign workfile access to the selected team members but not at the task level.

What are the access rights of staff, Manager and Partner and Peer reviewer?

Staff has prepare rights, Manager has prepare and review rights, and Partner has prepare, review and sign off rights.

Who can create and delete the Client and Workfiles?

Client and Workfiles can be created by any team member. While the deletion rights are only with the partner.

Can we see the progress of the Audit at any given point of time?

Yes, the file progress status is updated on a real time basis and can be tracked at file level and even section level.

How can we upload trial balance?

Go to ‘Financials’ Tab > Upload trial balance and follow the steps mentioned on the page. You can also watch the tutorial video on upload of trial balance.

Can we change the mappings the system does for trial balance to chart of accounts?

Yes, you can review and update the mappings done by the system by clicking on the classification and selecting the applicable grouping.

What if any item is not there in the chart of Accounts?

Though the list of accounts is as exhaustive as possible. Still, if there is something you cannot find, you can message the Smart Audit team on Intercom and we can add it for you.

Can we change the name of Chart of Accounts items?

You can change the name of the account at the report drafting stage.

Can we roll forward the files to next year?

Yes, the files can be roll forwarded to the next year. Also, you can select the items to be roll forwarded.

Can we attach our own files in the system?

Yes, you can attach the files at every step in the system.

Which format of files can be uploaded?

For attachments upload we use AWS S3, which supports almost all file formats.

Can we draft Audit report in the system?

Yes, you can draft the Audit report under the ‘Drafting’ Tab > ‘Report drafting’ and following the steps mentioned on the Report drafting page.

Can I archive my file after the assignment has been completed?

Yes, you can.

Can we customize the Audit program?

Yes, after creating the workfile, you have the option to remove the sections not applicable to the company.

Is the system updated to the latest standards?

Yes, we update the application regularly so we can make it better for you.

Can we pass the Audit Adjustments in the system?

Yes, The audit adjustments can be passed in under the ‘Financials’ Tab > ‘Audit Adjustments’ and the same will be auto updated in the trial balance, leadschedule and financials.